Airbnb's offer seemed generous, but now people aren't sure whether it was a genuine offer hamstrung by excessive red tape, or a half-hollow gesture meant to rack up free PR.

“Everyone who evacuated booked an Airbnb already, so what point is a voucher if it comes in days later?” The experience made her angry: not that she couldn’t use the voucher, but because the ...

The guest shared a photo of the extensive cleaning list they found in their Airbnb. Considering they had already paid a $150 ...

“Everyone who evacuated booked an Airbnb already, so what point is a voucher if it comes in days later?” The experience made her angry: not that she couldn’t use the voucher, but because the ...

Displaced fire victims who applied for Airbnb's free housing program say the vouchers aren't as useful as they seem. (Toshifumi Kitamura / AFP via Getty Images) ...

"Everyone who evacuated booked an Airbnb already, so what point is a voucher if it comes in days later?" The experience made her angry: not that she couldn't use the voucher, but because the company ...

"Everyone who evacuated booked an Airbnb already, so what point is a voucher if it comes in days later?" The experience made her angry: not that she couldn't use the voucher, but because the company ...