The Canada Revenue Agency (CRA) is under renewed scrutiny for long call centre wait times and declining service levels. Amid growing concerns in recent weeks from taxpayers and union leaders, the ...
The Canada Revenue Agency said on Friday it is boosting call-centre staff, extending operating hours and rolling out more help for taxpayers locked out of their online accounts, as part of a push to ...
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CRA launches 100-day plan to improve service after delays
The Canada Revenue Agency (CRA) has launched a 100-day Service Improvement Plan to address ongoing service issues and help Canadians receive faster, more reliable assistance. The initiative runs from ...
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