SCOTTSDALE, Ariz., March 23, 2018 (GLOBE NEWSWIRE) -- Liveops, Inc., the leading provider of on-demand virtual call center services, today announced that it has launched an industry assessment to ...

Cloud-based call center software costs $20-$200+ per user monthly. Key features include call blending, CRM integration, IVR ...

At a time when commerce is increasingly conducted digitally, consumers still expect call centers to deliver timely and trustworthy customer service when they need it. However, a new TransUnion report ...

Editorial Note: We earn a commission from partner links on Forbes Advisor. Commissions do not affect our editors' opinions or evaluations. Analyzing the performance of your call center can allow you ...

Use our comprehensive contact center pre-hiring assessment checklist to ensure you hire agents that are a good fit for your business. Customer satisfaction is the highest priority in a contact center.