A couple arrived in New York after midnight, and a failed “contactless check-in” process and M.I.A. customer service made their hotel room inaccessible. By Seth Kugel Last September, my husband and I ...
We’ve all been there. The plane lands early in the morning but the hotel check-in is midafternoon. Or departure is on a night flight – several hours after checkout. While many hotels will try to ...
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