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FRANKLIN, Mass.--(BUSINESS WIRE)--Interactions LLC, a leader in speech and natural language technology, today unveiled a series of innovations that will change the way companies approach customer care ...

NEW YORK--(BUSINESS WIRE)--Emplifi, a leading customer engagement platform, today announced ten new AI-powered solutions designed to help social media marketing and customer care teams increase ...

“What MCE has built inside carrier environments is exactly what I spent 18 years trying to do from the other side,” said Jen Asplund, MCE’s newest Board of Advisors member. “They’re changing how ...

AI thrives on data but feeding it the right data is harder than it seems. As enterprises scale their AI initiatives, they face the challenge of managing diverse data pipelines, ensuring proximity to ...

Corporate investment in artificial intelligence-powered customer care solutions has nearly doubled in the past 12 months alone, according to a recent study by customer experience consulting firm COPC ...

To view the multimedia assets associated with this release, please click: http://www.multivu.com/players/English/7330551-contact-solutions-latest-version-of-mobile ...

Nokia Motive Service Management Platform (SMP) 7.0 and Motive Care Analytics (CAL) 2.0 use machine-learning algorithms developed by Nokia Bell labs – advanced capabilities that give computers the ...

According to a survey by customer service expert Shep Hyken, 58% of customers will pay more for better customer service. For this reason, an inbound customer care representative may be a company's ...

Building a customer quote was a laborious process for Ed Burke (not his real name), a sales consultant for SMBs at a major computer manufacturer. To complete a quote he had to search Web sites, check ...