While no business is perfect, most business managers are continually trying to find ways to get closer to perfection. Without even knowing it, I think many of us are employing the Six Sigma DMAIC ...

Through 2007, ill-defined IT deliverables, misaligned business expectations, and unknown performance levels, combined with economic pressures, will force more than 30% of IT organizations (ITOs) to ...

Industry Insights from Thomson Reuters Institute, a part of Thomson Reuters. How has the idea of process improvement taken hold within the legal industry in the wake of the pandemic? Fred Esposito of ...

Dr. Jim Kane addressed the Capability Maturity Model Integration (CMMI), ISO 9000, Information Technology Infrastructure Library (ITIL) and Six Sigma alternative frameworks for process improvement for ...

Understand the background and meaning of Six Sigma and the five steps of the DMAIC process improvement flow: Define, Measure, Analyze, Improve and Control. Discuss what "Quality" means and how to ...

Imagine you are on a road trip where each time you think you have arrived the destination gets better. Lean Six Sigma's constant improvement is essentially based on this. Perfection, dear reader, is a ...

One challenge for the business process movement has always been the tradeoff between deep analysis and improvement-oriented actions. Process analysis—understanding and measuring a process and the ...

“Process excellence is moving from a specialist function to a universal job requirement,” said Michael DiLeo, Director at MSI. “Our study shows that organizations want professionals who can reduce ...