“What we’ve got here is a failure to communicate.” The memorable line from the 1969 movie, Cool Hand Luke, could be used to describe the situation in many families and organizations of all kinds, ...

Raised voices, clenched fists, and eye-rolling — these subtle signs may signal a disruptive patient. Hospital staff share effective strategies to defuse tense situations.

Barry Silbaugh, MD, CEO of the American College of Physician Executives, says disruptive physician behavior, which includes use of profanity, refusal to follow established protocols and even physician ...