On our intranet we have common forms and applications as Word documents. Now, when a user opens one of these forms, enters the information, then hit's print button ...

I'd be worried. Your PC is infected with Zone Alarm. This malware is known to cause network instability, inability to connect, browser failure and network application ...

This is an undesirable program. This file has been identified as a program that is undesirable to have running on your computer. This consists of programs that are misleading, harmful, or undesirable.