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Angry customer makes supervisor cry, so the manager makes an exception to get them to leave

Imagine being a manager at a store. If an angry customer made one of your employees cry, how would you handle it? Would you kick the customer out or give the customer what you wanted to get them to ...
Ars Technica

Softbank plans to cancel out angry customer voices using AI

Japanese telecommunications giant SoftBank recently announced that it has been developing "emotion-canceling" technology powered by AI that will alter the voices of angry customers to sound calmer ...