I initially welcomed both gentlemen tho the iTWire video interview and asked Eidsvik to tell us about Genesys and its solutions. I then spoke to both Eidsvik and Clubb spoke about various aspects of ...

Genesys APAC chief Albert Nel discusses agentic AI, customer trust, data readiness, personalisation, and why India is ...

As a play on the word “genesis”, the company’s brand evokes beginnings and new life, but for chief sustainability officer (CSO) Bridgette McAdoo, arriving at Genesys was founded in a series of roles ...

Data sovereignty is gaining new urgency in enterprise communications infrastructure due to a combination of circumstances: the complexity of global data regulations, the rise of hosted cloud services, ...