With the Google Cloud Contact Center AI Platform, Google now provides an out-of-the-box contact center solution. Google has expanded its Contact Center AI solution with the Google Cloud Contact ...

SAN FRANCISCO--(BUSINESS WIRE)--UJET, Inc., the intelligent, modern contact center platform, today announced a broader relationship with Google Cloud, extending its Contact Center AI (CCAI) to include ...

Google launched ChromeOS Desk Connector in late October 2022. The feature enhancement, which adds the ability to create a new "desk," or collection of apps/windows/tools for a specific customer ...

BLOOMINGTON, Minn., Aug. 16, 2022 /PRNewswire/ -- ConvergeOne, the preeminent services-led provider of cloud, collaboration and digital modernization solutions, today announced the integration and ...

According to a survey by the National Association of State Chief Information Officers, digital government and digital services rank as the No. 2 top priority for state CIOs in 2022 (right behind ...

Users on Google Workspace Business, Enterprise, and Frontline plans can now access Google Gemini without switching to a personal email address. On Sep. 24, Google announced new features and expanded ...

“In the past, we used to sell technology. Now, we sell use cases,” says Rocky Grubb, a CDW solution architect team lead for the collaboration practice. Grubb, who manages the CDW presales team for ...

AI is driving a new wave of CCaaS market growth. NICE, Genesys and Amazon Connect lead the seat count — but the game is changing. Research and Markets has released its 2025 Contact Center as a Service ...