Loyal customers are assets to any business. The best way to transform someone into a loyal customer is by offering outstanding customer satisfaction. Therefore, it is essential to gauge how happy and ...

Digital app stores -- run by the likes of Apple and Google -- have become the irresistible way for consumers to grab nifty new services. Do corporate types deserve their own app store, too? Qualtrics ...

Forbes contributors publish independent expert analyses and insights. Shep Hyken is a customer service/CX expert, author & keynote speaker. On a scale of zero to 10, with 10 being highest, what’s the ...

Interested in using online surveys to drive business growth? Meet the Net Promoter Score (NPS). Introduced in 2003, this simple survey question gauges overall customer satisfaction and loyalty based ...

As a business owner, it’s important to understand how your customers perceive your brand. One way to gauge your customers’ perception and opinion of your company is by interacting with them on social ...

NPS isn’t going anywhere (we think). Here’s how to interpret it, strengthen it and fit it into a modern CX measurement strategy. In a world where every customer's opinion can be amplified through ...

DUBLIN--(BUSINESS WIRE)-- The "Net Promoter Score Benchmark Study, 2017" report has been added to Research and Markets' offering. Many large companies use Net Promoter Score (NPS) to evaluate their ...

ATLANTA—November 5, 2015—Perhaps you've been considering participating in a Net Promoter Score survey, or you're not sure how it can help you. The Net Promoter Score survey—developed in 2003 by Fred ...