After months of testing, Citizen, the crime and neighborhood watch app, is releasing Protect, a subscription-based feature that lets users contact virtual agents for help if they feel they're in ...

Tech company’s HTS Assist portal can handle reservations and respond to queries much faster than real agents, Hopper ...

Zoom Communications, whose video conferencing solution became a household name during the Covid era, is now looking set to carve out a niche in the customer experience industry with a virtual agent.

RALEIGH-DURHAM, N.C.--(BUSINESS WIRE)--Avaya (NYSE: AVYA), a global leader in solutions to enhance and simplify communications and collaboration, today announced that its Avaya OneCloud™ CCaaS and ...

SAN FRANCISCO--(BUSINESS WIRE)--UJET Inc., the ultra-modern cloud contact center platform for customer-centric enterprises, today announced the general availability of its Virtual Agent, a new ...

Zoom Virtual Agent expands to Zoom Phone, enabling a new concierge use case that delivers personalized support with agentic concierge capabilities to automate routine calls and streamline frontline ...

Built atop Microsoft Cloud, the new platform lets customers quickly onboard new AI tools without having to worry about security risks.

This year marks our formal introduction to the agentic phase of the AI revolution. AI agents are models that can perform more complex tasks than simply answering questions. These agents can work on ...