CISA has flagged a critical SolarWinds Web Help Desk vulnerability as actively exploited in attacks and ordered federal agencies to patch their systems within three days. SolarWinds has released ...

The rise of social media should horrify any company with crappy customer service. Right now, with minimal effort, any disgruntled customer can use a service like Twitter to voice their complaints to ...

The help desk software market is growing rapidly as businesses of all sizes adopt new technologies to improve customer satisfaction and streamline operations. In this guide, we will help you choose ...

For the second week in a row, SolarWinds has released a patch for a critical vulnerability in its IT help and ticketing software, Web Help Desk (WHD). According to its latest hotfix notice, the issue ...

Modern help desk software has to fulfill many requirements nowadays. It must simultaneously satisfy the needs of the customers, the support agents and the company. Customers should feel comfortable ...

Whether you’re on the IT team at a company or work for a managed service provider (MSP), a help desk ticketing tool is a must for providing solid tech support. These applications give IT staff and end ...