Salesforce today announced the next generation of its Service Cloud Einstein, which combines its flagship CRM solution with artificial intelligence (AI) and guided workflows for agents and customers.

Salesforce Inc. today launched a new suite of features called Salesforce Foundations to help larger businesses that span multiple industries unify their sales operations. In addition, it provides free ...

Salesforce has expanded its cloud services into sales, service, digital, platform, and data cloud, driving topline growth. The adoption of multi-cloud solutions and cross-selling opportunities are ...

Agentforce was the big news at Dreamforce, but it’s not all about replacing humans. On the Service Cloud front, equally important were other steps organizations can take to leverage artificial ...

Salesforce Inc. co-founder and Chief Executive Marc Benioff is articulating a bold vision for the next era of enterprise software. In an exclusive interview with theCUBE on April 25, Benioff outlined ...

Salesforce and Google Cloud have announced a deeper integration aimed at delivering AI-powered, end-to-end workflows for businesses of all sizes. The collaboration, revealed at Cloud Next ’26, ...

Salesforce has rolled out Agentforce Operations to automate back-office workflows with AI agents, while Google Cloud has expanded its Cloud Monitoring to support fully customizable dashboards. Both ...

Avaya OneCloud™ for Service Cloud brings together calls, digital engagement and CRM application-provided people information to empower service agents – Providing Next-Gen Telephony and Powerful ...