A great cold call script helps reps make a positive first impression. You can customize these examples and start using them right away.

HUNDREDS of Hampshire staff at Lloyds TSB call centres will no longer read from scripts when talking to customers, the bank has announced.

But Panviva’s platform, which uses call centre scripts to eliminate the need for extensive training and equips tracers with the necessary information to identify the sources of infections, is ...

STAFFat Lloyds TSB call centres will no longer read from scripts when talking to customers, the high street bank has announced.

Apparently 90% of people who phone call centres find scripts annoying and 86% would like them banned. When asked why, two-thirds of the sample group thought it would get their query resolved more ...