In Part 1 of this three-part series on “How Does Communication Work?” I introduced the distinction between kinesics (body language, including gestures, eye gaze, and facial expressions) and ...

Forbes contributors publish independent expert analyses and insights. Dan Gingiss covers news impacting your customers and employees. The importance of body language in customer experience can be as ...

Imagine having a conversation where every gesture and glance feels like a test. You're juggling eye contact, facial expressions, and tone of voice, all while trying to keep up with the words. You ...

By copying each other's non-verbal behavior, we gain access to what others think and feel. In psychology, this is known as ...

Kate Murphy created Connor’s Voice following the death of her son, Connor Hitchings, in February 2025, aged 24, in circumstances she says ...

Imagine having a conversation where every gesture and glance feels like a test. You're juggling eye contact, facial expressions and tone of voice, all while trying to keep up with the words. You might ...