What Is A Service-Level Agreement (SLA)? A service-level agreement (SLA) is a formal agreement between a service provider and a customer that outlines the expected level of service. It is a contract ...

Given the broad use and relative importance of service-level agreements (SLAs) in a variety of contexts, in this blog post, we provide an overview of the basics of SLAs and what they should address.

When a customer purchases software-as-a-service (SaaS)–which is sometimes called a “cloud” service or product–the software is not hosted. It does not reside at the customer’s location or data center.

Outsourcing can be critical to running an effective IT department, particularly in a tight tech economy. But both the proliferation of outsourcing services and the shakeout of service providers in ...

Cloud SLAs often fall short of enterprise needs. Learn how CISOs can assess, mitigate and manage SLA gaps using risk frameworks, compensating controls and multi-provider strategies.

SAN FRANCISCO--(BUSINESS WIRE)--Dialpad, Inc., the leading cloud communications platform for AI-powered calling, conferencing and contact centers, today announced a 100% uptime Service Level Agreement ...

Businesses adopting SaaS should get from provider guarantee on levels of service for uptime, performance, as well as data security, backup, recovery, and integrity As SaaS (software as a service) ...

As part of the college’s mission to support excellence and innovation in teaching, learning, and scholarly and creative work, CMDI offers the community technology-rich, flexible, and reliable learning ...