Don’t worry. I can help you better understand the customer journey by using my years of experience in this space to impart ...

Customer sentiment isn’t one-size-fits-all. Focus on journeys — not just scores — to deliver real business impact. The post 3 ways to boost your VOC program’s value through journey management appeared ...

Conversational commerce merges the personal touch of real-time conversation with the convenience of e-commerce.

or to a game customer service engine. If you don't know exactly where you want to end up, don't sweat it. Some of the best journeys start without a map. Here's how I ended up where I am now.

Coffeewerk + Press, located on Quay Street in Galway city center, ranked 39th on the prestigious list—it is the only Irish cafe to make the cut ...

Digital transformation relies on a data-driven strategy to improve decision-making, optimize operations, and enhance customer ...

In the dynamic world of digital marketing, ranking high on Google is not merely a goal—it is the cornerstone of sustainable ...

Too familiar? Too unfamiliar? How to do lead nurturing that blends relevance and discovery to drive action. The post Finding ...

Winners of the fourth annual DBusiness Corporate Culture Awards are proving that a satisfied and empowered workforce equals ...

United Airlines has begun the process of dramatically upgrading its onboard Wi-Fi offering, beginning with its fleet of ...

RCR spoke with Karri Kuoppamaki, T-Mobile US' head of technology development and strategy, at MWC. Here's what we asked and ...