Genesys APAC chief Albert Nel discusses agentic AI, customer trust, data readiness, personalisation, and why India is ...

Imagine sitting down at your desk and logging in for a performance review, with an AI system analyzing the conversation.

Customer expectations in India are evolving rapidly as digital interactions become more frequent across sectors like banking, telecom, ecommerce, retail, and public services. Businesses today are ...

As we move through 2026, organizations continue to navigate a rapidly evolving digital workplace landscape. AI adoption is accelerating, cloud communications platforms are maturing, and IT teams are ...

There is an old instinct among people who have spent enough time around data, and Bill Peterson names it out loud halfway through our conversation at Infosecurity Europe 2026. Nothing good, he says, ...

Scaled Cognition, an AI lab focused on reliability, said Thursday it has raised $100 million in a Series A funding led by Khosla Ventures. Genesys, a provider of cloud-based AI customer experience ...

Morningstar Quantitative Ratings for Stocks are generated using an algorithm that compares companies that are not under analyst coverage to peer companies that do receive analyst-driven ratings.

Genesys Cloud Services Inc., an American multinational software company, is in talks with Goldman Sachs Group Inc., Citigroup Inc. and JPMorgan Chase & Co. to participate as underwriters for an IPO in ...