I initially welcomed both gentlemen tho the iTWire video interview and asked Eidsvik to tell us about Genesys and its solutions. I then spoke to both Eidsvik and Clubb spoke about various aspects of ...

Genesys APAC chief Albert Nel discusses agentic AI, customer trust, data readiness, personalisation, and why India is ...

What a difference a year makes. At last year’s Genesys Xperience, the common theme among customers was moving to the cloud – and many didn’t even see AI on the horizon. At this year’s Xperience, ...

As a play on the word “genesis”, the company’s brand evokes beginnings and new life, but for chief sustainability officer (CSO) Bridgette McAdoo, arriving at Genesys was founded in a series of roles ...

NASHVILLE, Tenn.--(BUSINESS WIRE)--Today at Xperience 2025, Genesys®, a global cloud leader in AI-Powered Experience Orchestration, announced Genesys Cloud™ innovations designed to bridge the divide ...

SAN FRANCISCO--(BUSINESS WIRE)--Genesys ®, a global cloud leader in AI-Powered Experience Orchestration, today announced the industry’s first agentic virtual agent built with large action models (LAMs ...

CX software provider Genesys unveiled Genesys Cloud Agentic Virtual Agent, positioning it as the industry’s first agent built on LAMs. Enterprise customer experience softwares have increasingly leaned ...

Data sovereignty is gaining new urgency in enterprise communications infrastructure due to a combination of circumstances: the complexity of global data regulations, the rise of hosted cloud services, ...