Don’t worry. I can help you better understand the customer journey by using my years of experience in this space to impart ...

Customer sentiment isn’t one-size-fits-all. Focus on journeys — not just scores — to deliver real business impact. The post 3 ways to boost your VOC program’s value through journey management appeared ...

Conversational commerce merges the personal touch of real-time conversation with the convenience of e-commerce.

or to a game customer service engine. If you don't know exactly where you want to end up, don't sweat it. Some of the best journeys start without a map. Here's how I ended up where I am now.

Coffeewerk + Press, located on Quay Street in Galway city center, ranked 39th on the prestigious list—it is the only Irish cafe to make the cut ...

Digital transformation relies on a data-driven strategy to improve decision-making, optimize operations, and enhance customer ...

Why we like it: The best bikepacking bike for you depends on where you’ll be riding and how comfortable you are on the bike. In general, however, a good bike for bikepacking should balance cost with ...

In the dynamic world of digital marketing, ranking high on Google is not merely a goal—it is the cornerstone of sustainable ...

Too familiar? Too unfamiliar? How to do lead nurturing that blends relevance and discovery to drive action. The post Finding ...

Winners of the fourth annual DBusiness Corporate Culture Awards are proving that a satisfied and empowered workforce equals ...

Will AI widen skills gaps beyond what organizations are ready for? Can a skills-based organization change the equation? Can ...