Trump to bring first GOP midterm convention to Dallas Democrats mock the gathering as a political “circus” as Republicans ...

A new study led by the University of Portsmouth lifts the lid on the tactics used by call center fraudsters in India, while ...

If your business is growing, so too will be the number of customer interactions or sales conversations you need to handle every day. At a certain point, your in-house staff or contact center agents ...

That gap between rising voice demand and aging infrastructure is pushing contact centers to rethink how they operate. Businesses are looking for more integrated, AI-first service models that connect ...

Abstract: Along with the proliferation of electric vehicles (EVs), optimizing the use of EV charging space can significantly alleviate the growing load on intelligent transportation systems. As the ...

Amazon just announced Resilient Network Graphs (RNG), a fresh way to run its AWS data centers. RNG could cut power use by 40% and reduce the need for hardware like routers and switches by 69%. Plus, ...

Mathematicians proved in the early 1990s that randomly connecting routers produces the most efficient, resilient network topology. It took AWS roughly 30 years to turn that result into production ...

Amazon Web Services (AWS) has detailed a new cloud networking architecture based on random graph theory that it says is now the default fabric for its general-purpose cloud infrastructure worldwide.