Discover why the first moments of customer contact can have an outsized impact on trust, conversions and business growth.

ARTIFICIAL intelligence (AI) is creating an opportunity for Cebu to evolve from one of the country’s largest contact center ...

WhatsApp usernames could improve privacy, but experts say fake handles, phishing and impersonation remain major risks for ...

WhatsApp's new feature will mean you can message others without using phone numbers but through username.

Identity isn’t just a data challenge; it's the foundation for better marketing, stronger customer relationships and smarter business decisions.

The needs of technology have created new career opportunities and given CX teams a cross-functional role in the business, ...

Even when he was a child, Sean Ianchulev, MD, MPH, wanted to fix things and make them better.When he emigrated to the United ...

Finding out who's moving where in Phoenix's business community can make or break your next deal. If you're an executive ...

The IRS has fundamentally changed how it enforces tax compliance. As of June 2025, the agency operates 126 active AI use cases, up from just 10 in August 2022, spanning audit sele ...

Attackers impersonate Interpol to trick small businesses into downloading ransomware hidden in password-protected archives.

I thought I had missed something major in my reporting. Turns out I had stumbled into an AI-fueled feedback loop that ...

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