REDWOOD CITY — Marty Beard joined LiveOps three years ago to help revolutionize the way traditional bullpen call centers interact with sometimes angry and frequently frustrated customers. Today nearly ...

Anybody who has ever found themselves wondering if the person on the other end of the customer service conversation can be trusted will be glad to know there may be a better way coming. LiveOps, a ...

The growth of online shopping over the past year has awakened the industry’s need for more remote-friendly customer service capabilities that engage shoppers at any time across all touch points, ...

Liveops has formalized a scalable outsourced call center model aimed at helping businesses improve customer experience outcomes without the fixed costs associated with traditional in-house contact ...

San Francisco, CA - The traditional call center procurement model is creating a structural quality crisis for mid-to-large enterprises managing high-volume customer support. For decades, vendor ...

, the global leader in cloud contact center and customer service solutions, announces that for the third consecutive year it was chosen by the Muscular Dystrophy Association as the only call center to ...

Liveops Addresses the Global Empathy Gap with Modern Distributed Customer Service Solutions. San Francisco, CA — The traditional call center procurement model is causing a struc ...