New company Journey focused on bringing loyalty program capabilities to independent hotels and vacation rentals.

Based in Montreal, Braindate is the world's leading event technology platform designed to foster meaningful knowledge-sharing through one-on-one or small group conversations. The platform matches ...

2025 is the year to map out customer support strategies that ... your employees with the latest technologies – the journey to customer service excellence is full of possibilities.

Rockstar Games are considering letting GTA 6 players modify the game’s map by way of Roblox and Fortnite-style creation ... Digiday offer the FiveM arc as evidence that Rockstar are getting more into ...

Young’s journey underscores a critical lesson for ... The video sparked a trend, there are now 250k+ user-generated TikToks, including posts from Reese Witherspoon and Kylie Jenner.

Journey mapping – the process of unpacking how a customer goes from identifying a problem to implementing a solution – may sound overwhelming, but there are some ways that you can simplify that ...

Instead of offering tools to help travelers plan or book their trips with the help of AI agents, Airbnb is planning to first introduce AI to its customer support system. This update will roll out ...

On the call today, we have ... the guest journey and to be very thoughtful with regard to both personalization and timing around what type of products are we merchandising to the customer at ...