Meet Imran. When you dial 999, it's Imran’s job to quickly understand what’s happening and where you are. He does this by asking a series of questions, but don’t worry, it won’t delay help if it is an ambulance you need. They simply help us ensure you receive the most appropriate care and continue to give advice over the phone. Remember, 999 is for life-threatening emergencies or serious illness. For everything else, use 111 online. Make the right call this winter. 💚 | North West Ambulance Serv
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